Delivery Lead
Company: The Boston Consulting Group, Inc.
Location: Houston, TX
Posted on: April 5, 2021
Job Description:
Delivery Lead (The Boston Consulting Group, Inc. - Houston,
Texas): Lead the design, delivery, implementation, and support for
BCG's client facing software solutions. Specific job duties:
recommend processes to optimize the business value delivered by the
application, source and prepare data, manage required client
processes changes, oversee installation, set up, and configuration
of the application according to the requirements, and train
client's end user; identify required changes in a client's business
processes and systems infrastructure, and define approaches to
configure and setup software applications; develop blueprint for
the future state of a stakeholders data management requirements,
and develop and implement new data processes based on client's
specific data needs; perform advanced analytics and leverage
available platforms to architect and create scalable reporting
solutions alongside applications; deliver, install, configure,
implement, and provide technical support for specific client facing
software applications; effectively break down solution into
parts/tasks to delegate action items to team members and provide
timelines; work with clients information security teams to gather
required configurations and coordinate with BCG IT infrastructure
teams to install and configure software to meet client
requirements; provide first-class training to BCG case teams,
clients' application user group and IT team to enable them to
operate, monitor, and support the application; collaborate with
vendors and other available resources to diagnose and resolve
system technical and/or non-technical problems, bugs, performance,
and other issues; document, track, and monitor bugs, problems, and
issues to ensure timely resolution; effectively moderate
discussions with internal and/or client infrastructure, and risk
and security teams to ensure compliance and readiness of software
for deployment; assist with UAT testing for new releases and
document production bugs and workarounds for development team;
onboard and train new team members to be able to engage in a
project setting, serve as a coach and mentor to new and junior team
members; and take active part in crowd sourcing technical
information on specific implementation methodologies and/or code
from team to create structured documentation for future use.
Requires a Bachelor's degree in Computer Science, Engineering,
Mathematics, or related field (willing to accept foreign education
equivalent) plus five (5) years of experience in application
implementation and support, technical troubleshooting, software
development, designing and delivering formal end user training,
technical support, and onboarding internal and external users to
new systems and processes or, alternatively, a master's degree and
three (3) years of experience as stated above. Specific
skills/other requirements Must also possess the following
(quantitative experience requirements not applicable to this
section): providing end-to-end support on the technical aspects of
cases including deployment, data migration, system integration,
configuration, troubleshooting and technology workarounds in case
of tool bugs and limitations; customizing and configuring tools per
client needs by using MS SQL Server, developing data ETL processes,
performing SQL programming and developing, and VBA or other
programming languages designing and developing Executive dashboards
using tools like Tableau and Power BI; leading client IT and
security considerations and audits through direct collaboration
with client stakeholders; performing data analytics modeling to
define and implement databases and warehouses to store data from
closed cases for analytics using tools such as Alteryx, Tableau,
Power BI, and Excel; and leading, onboarding, mentoring team
members and overseeing team capacity management. Domestic travel
required (up to 50%) based on client/company need. M-F, 9:00 a.m.
to 6:00 p.m. 45+ hours per week. Multiple Positions. Send resume to
HOUDL@bcg.com. An Equal Opportunity Employer.
Keywords: The Boston Consulting Group, Inc. , Missouri City , Delivery Lead, Consulting , Houston, TX, Texas
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