Assistant Manager - Room Operations
Company: Marriott Hotels Resorts
Location: Houston
Posted on: April 1, 2026
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Job Description:
Description JOB SUMMARY Entry level management position that
focuses on supporting the day-to-day activities of Rooms Operations
of areas that include Housekeeping, Recreation. Laundry, Staff, AYS
and Concierge/Guest Services. Position assists in working with
employees to carry out guest arrival and departure procedures and
to maintain the property’s cleanliness standards. Strives to ensure
guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILE Education and Experience • High school diploma or
GED; 3 years experience in the guest services, front desk,
housekeeping, or related professional area. OR • 2-year degree from
an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 1 year
experience in the guest services, front desk, housekeeping, or
related professional area. CORE WORK ACTIVITIES Supporting the
Management of Rooms Operations Activities • Opens and closes Front
Desk shifts / Housekeeping and ensuring completion of assigned
shift checklist and other duties. • Runs and reviews critical
information contained in room operations reports. • Understands the
functions of the Recreation. Laundry, Housekeeping, Bell Staff,
AYS, Front Desk and Concierge/Guest Services operations. • Operates
all department equipment as necessary and reporting malfunctions. •
Ensures employees have the proper supplies and uniforms. •
Understands night audit procedures and being able to comprehend and
utilize reports as necessary. • Understands and complies with loss
prevention policies and procedures. • Communicates performance
expectations employees in accordance with job descriptions for each
position. • Handles employee questions and concerns. • Effectively
schedules employees to business demands and tracks employee time
and attendance. Contributing Information to Support Managing to
Budget • Supervises same day selling procedures to maximize room
revenue and property occupancy. • Verifies accuracy of room rates
to maximize revenue opportunities • Uses budgets, operating
statements and payroll progress reports as needed to assist in the
management of the Room Operations. • Participates in the management
of departmental controllable expenses to achieve or exceed budgeted
goals. • Understands the impact of Room Operations on the overall
property financial goals and objectives. Providing for and Managing
the Guest Experience • Assists in the investigation of employee and
guest accidents. • Assists in the use of a guest information
tracking system to ensure that a successful repeat guest
recognition program is in use to recognize guest preferences and •
Sets a positive example for guest relations. • Interacts with
guests to obtain feedback on product quality and service levels;
effectively responding to and handles guest problems and complaints
seeking assistance from supervisor as necessary. • Assists in the
review of comment cards and guest satisfaction results with
employees. At Marriott International, we are dedicated to being an
equal opportunity employer, welcoming all and providing access to
opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Keywords: Marriott Hotels Resorts, Missouri City , Assistant Manager - Room Operations, Hospitality & Tourism , Houston, Texas
