Technology Support III - CT PAC Major Incident Manage
Company: JPMorgan Chase & Co.
Location: Houston
Posted on: April 1, 2026
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Job Description:
Description Propel operational success with your expertise in
technology support and a commitment to continuous improvement. As a
Technology Support III team member in Corporate Technology , you
will ensure the operational stability, availability, and
performance of our production application flows. Encourage a
culture of continuous improvement as you troubleshoot, maintain,
identify, escalate, and resolve production service interruptions
for all internally and externally developed systems, leading to a
seamless user experience. Job responsibilities: Provide resolution
of all user and technology issues on the Production instance of the
data solution application suite that involves tech troubleshooting
on various systems and tools. Bring SRE mind-set to the application
support Org. Follow 70-30 Prod Support & SRE hybrid model.
Contribute on traceability and observability of the cloud based
applications using CloudWatch and Datadog etc. Focus on Toil
automation and Self-service tooling to avoid repetitive manual
tasks. Support and Technology lifecycle management of the various
Cloud and Linux based applications. Coordination and execution of
all software deployments into Production environments with the help
of automated CI/CD pipeline. Develop specialist knowledge in
relevant systems, sharing that knowledge with team members and
global partners Liaising with application development and
infrastructure teams targeting on-going development, production
activity and release management Ownership of major production
incidents, working closely with other technology teams in order to
resolve business-impacting issues Required qualifications,
capabilities, and skills: 3 years of experience or equivalent
expertise troubleshooting, resolving, and maintaining information
technology services Demonstrated knowledge of applications or
infrastructure in a large-scale technology environment both on
premises and public cloud Experience in observability and
monitoring tools and techniques Exposure to processes in scope of
the Information Technology Infrastructure Library (ITIL) framework
AWS/Cloud based monitoring Experience supporting AWS cloud based
applications Python/Shell Scripting AWS services– S3, EC2, Glue,
Apache Spark, Snowflake, Argo Workflows, RDS Application
Performance monitoring tools :
Datadog/Splunk/AppDynamic/Dynatrace/Grafana Schedulers -
Glue/Bridge/Step/Control-M / Autosys Monitoring - Geneos, Datadog /
CloudWatch Preferred qualifications, capabilities, and skills:
Strong written and verbal communication skills Strong problem
solving skills- Ability to understand complex
component/system/service interactions and look for causes and
provide solutions. Self-driven & proactive Customer Service
Orientation - build positive working relationships with customers
at all times providing realistic information and managing their
expectations Prior knowledge in JAVA is a plus
Keywords: JPMorgan Chase & Co., Missouri City , Technology Support III - CT PAC Major Incident Manage, IT / Software / Systems , Houston, Texas
