Teller or Universal Banker

Company: The First State Bank
Location: Blessing
Posted on: June 6, 2021

Job Description:

Summary:

This position establishes, expands and maintains customer relationships by providing extensive, personalized service focused on the specific needs of each individual and business banking customer. The incumbent devotes much of the workday to building long-term relationships with customers in person and by phone in addition to promoting the full range of the Bank's deposit products and lending services.

Essential Duties:

Provides exceptional customer service while promptly and efficiently processing customer transactions. Promotes positive public relations by providing professional, pleasant greetings, maintaining eye contact, smiling and addressing customers by name.

• Contributes to the attainment of branch office sales goals and related objectives by promoting the Bank's products and services and by generating leads and referrals.
• Adheres to Bank's security and audit procedures.
• Processes client transactions efficiently and accurately. Follow policies/procedures to minimize losses.
• Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards.
• Meets with customers to discuss personal and business banking financial needs, opens new accounts and cross-sells additional bank products and services.
• Answers telephone inquiries. Directs questions to appropriate office personnel. Responds to client mail inquiries.
• Researches customer questions and resolves account issues to maintain customer relationships.
• Performs routine office and clerical duties (i.e., filing signature cards; preparing bank bag for pickup; night deposit, ATM custodian, etc.).

Skills:

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Time Management - Managing one's own time and the time of others.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Proven ability to handle multiple priorities and accept total ownership and accountability.
• Demonstrated decision making, problem solving, organizational and strategic planning skills.

Attributes:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Near Vision - The ability to see details at close range (within a few feet of the observer).

Position Requirements:

Education: Associates degree at a minimum, bachelors preferred.

• Experience: 1+ years with education or 2-4 years experience
• Software: Microsoft Office

EOE/Vets/Disablity

Keywords: The First State Bank, Missouri City , Teller or Universal Banker, Other , Blessing, Texas