Support Assistant

Company: Hemmersbach Nordamerika
Location: Missouri City
Posted on: January 5, 2022

Job Description:

Back Office AgentBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your Tasks

• Monitoring and closing incidents in the ticketing system
• Contacting with customer via phone or e-mail
• Active contacting and troubleshooting with our engineers (technical support)
• Monitoring the correct timelines (SLA) and ticket flow
• Maintaining positive relations with our corporate customersOur Requirements
  • Good English
  • Good knowledge of MS Office
  • Ability to multi-task and adapt to changes
  • Communication with customer skills
  • Ability to work in a team
  • Openness to learn new skills - technical vocabulary and issues from hardware areaYour Benefits
    • A secure job position in an exponentially growing international IT company
    • Room to implement your own ideas, challenges within your own responsibility
    • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
    • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids' Family
    • Welcome package, full introduction into the company, Buddy program to help you get started
    • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees' kids access to educational modules
    • Remote work possibility during the pandemic
    • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members

Keywords: Hemmersbach Nordamerika, Missouri City , Support Assistant, Other , Missouri City, Texas