Customer Relations Specialist I

Company: City of Missouri City
Location: Missouri City
Posted on: June 15, 2022

Job Description:

Definition This is a full-time (Administrative Support Workers) position with the City's Communication Department. An individual in this position will be one (1) of two (2) front line contacts located in the City Hall lobby. This individual will respond to customer inquiries in-person, electronically and via telephone regarding City programs and services, responding with accurate, timely and courteous customer service. Reporting relationship: Director of Communications. Examples of Work Resolve inquiries by either answering the question or transferring the call to an appropriate person or explaining the internal process or procedures; maintain records of customer interactions, services provided, details of inquiries, complaints, comments and actions taken; Complete forms, prepare changes of address in the database and issue service orders via computer; Process new and renewable alarm permits, including payment and issuance of permits; Deliver incoming mail to department mail slots; Perform other related duties as assigned; Subject to 24-hour recall. Education, Experience, or Certification High School Diploma or General Educational Development (GED) Certificate; a minimum of two (2) years professional related experience; and ability to type 30-40 words per minute required. Call center, customer service center, or comparable setting preferred. Supplemental Information The Department of Human Resources & Organizational Development may consider an equivalent combination of education, training and/or experience

Keywords: City of Missouri City, Missouri City , Customer Relations Specialist I, Other , Missouri City, Texas