Desktop Support III
Company: OmniForce Solutions
Location: Houston
Posted on: April 23, 2024
Job Description:
Our client is a Houston-based, privately held consulting,
back-office outsourcing, and IT outsourcing firm that delivers
services exclusively to the upstream and midstream oil and gas
industry. They are known as one of the oil and gas industry's
leading partners and support clients of all sizes through every
stage of their company's lifecycle. They are looking for a Support
Analyst III to join their team.The person in this role is expected
to demonstrate daily the appropriate analytical, problem-solving
and organizational skills to fulfill the responsibilities outlined
below and generate quality results. Strong time management, written
and verbal communication skills, including the ability to
communicate with individuals at all levels of the organization, are
essential along with the ability to work as part of a team. All
members of the team are expected to actively participate in the
team environment, communicate with our customers in a professional
and service-oriented manner and identify process improvement and
optimization opportunities. As the company continues to grow,
members must be able to handle changing priorities, new challenges,
and multi-tasking.Responsibilities:
- Work directly with customers on system and application support
issues and service requests.
- System support and application support are highly focused on
Oil and Gas applications/services.
- Align service-delivery capacity to business demands, while
managing customer expectations and striving to ensure satisfactory
outcomes.
- Coordinate with team members to ensure the timely resolution of
incidents.
- Ensure customer satisfaction by maintaining service status
updates.
- Order, process, configure, deploy, manage, and maintain
equipment and inventory.
- Use knowledge and judgment to diagnose issues and problems as
they are reported into the Service Desk and resolve these issues as
quickly and efficiently as possible.
- Install and maintain hardware deployments.
- Provide desktop and infrastructure support as needed.
- Coordinate with carriers, service providers and vendors to
correct issues.
- Develop, manage, and maintain vendor relationships.
- Provide technical assistance during mergers and
acquisitions.
- Develop and maintain support and operational processes.
- Configure and maintain management and monitoring systems.
- Plan, execute and support office moves.
- Maintain hardware inventory and asset management.
- Support Oil and Gas field personnel including those on drilling
rigs and remote production offices.Qualifications:
- Bachelor's degree or equivalent experience.
- Houston-based, able to travel to remote locations
occasionally.
- Minimum of 5 years in an IT Support/Analyst role.
- Basic to intermediate networking skills: VLAN
configuration.
- Switch and router configuration.
- Routing protocol configuration (RIP, IGRP, EIGRP.)
- Proficient scripting/development skills in PowerShell and
Visual Basic.
- Proficient administration abilities in either Office 365,
Azure, AWS, and other cloud hosting services.
- Windows Server 2012 or later.
- Active Directory Services.
- Monitoring and alerting system configuration and
management.
- Networking protocols and components (DHCP, DNS, etc.)
- Virtualization technologies including VMWare, Hyper-V and
VDI.
- IT Security technologies (Defender, etc.)
- Proficient in Microsoft Office.
- Oil and gas industry experience is preferred.
- Ability to work in a fast-paced, high-energy technical
environment.
- High attention to detail.
- Advanced analytical and problem-solving skills.
- Strong work ethic and excellent organizational skills.
- Exceptional oral and written communication skills.
Keywords: OmniForce Solutions, Missouri City , Desktop Support III, Other , Houston, Texas
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