Customer Service Representative - Family Care Solutions
Company: Herewith Inc.
Location: Houston
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Customer Service Representative-
Family Care Solutions Be a part of something bigger at Herewith
Cultural Fit & Values: At Herewith, we believe in making care
simple, personal, and trustworthy. As a Customer Service
Representative , you will: - Make things easier: Provide clear,
efficient solutions to families seeking care. - Personalize care:
Tailor recommendations to each family's unique needs. - Foster
trust together: Build confidence by guiding families through the
decision-making process with empathy and professionalism. Position
Summary: We are seeking a compassionate, persuasive and
professional Customer Service Representative to join our team. In
this role, you will engage families who are exploring care options
for their loved ones. Your goal is to understand their needs,
address concerns, and confidently guide them toward closing a care
solution. Success in the position requires empathy, persistence and
the ability to balance sensitivity with consultative sales
techniques. You will play a critical role in helping families take
the final step to secure care, ensuring they feel supported and
confident in their decision. Key Responsibilities: Serve as a
trusted guide for families by listening, uncovering needs and
matching them with the right care solutions. Use consultative sales
skills to help families overcome hesitation and make informed
decisions. Provide timely and consistent follow-up via phone calls,
texts, and emails to move families toward closure. Build trust by
handling sensitive situations with empathy and professionalism.
Document all interactions in Salesforce and G-Suite accurately to
track progress and maintain continuity Collaborate with care teams
to ensure smooth onboarding and strong customer experiences. Meet
and exceed closing and conversion goals while maintaining a high
level of customer satisfaction. Maintain compliance with
confidentiality standards and company policies. Qualifications:
Experience in sales, customer service, or care coordination (
healthcare or service industry experience preferred) . Strong
consultative sales skills with proven ability to close over the
phone. Exceptional listening, empathy, and communication skills
across multiple channels (Phone, SMS, Email) Excellent verbal and
written communication skills across multiple channels (phone,
email, SMS). Ability to manage multiple family cases with
consistent follow-up and strong organization. Comfort with
Salesforce, G-suites, Five-9 Dialer, and Zoom a plus Bilingual
(English/Spanish) strongly preferred . Core Competencies Closing
Ability: Comfortable guiding hesitant families to commitment with
empathy and confidence. Persistence & Follow-Up: Disciplined in
follow-through to support families through the care process.
Trust-Building: Ability to quickly establish rapport and
credibility in sensitive emotional conversations. Professional
Communication: Clear, respectful, and persuasive communication
style. Team collaboration: Works seamlessly with internal teams to
deliver care solutions efficiently.
Keywords: Herewith Inc., Missouri City , Customer Service Representative - Family Care Solutions, Sales , Houston, Texas
